Ticket Tasks helps your team turn customer requests and support discussions into clear, trackable work. Keep all customer-related tasks organized in one place, so your team can easily access, manage, and follow up on them whenever needed.

Tasks are linked directly to your support tickets, giving administrators a clear view of what needs to be done for each customer. You can track the current status and progress of the work, set deadlines and estimates, and keep customers informed by sharing their tasks through a simple external link.

Tasks can contain the information your team needs to understand and complete the work, including:

• Task title and description
• Status
• Progress
• Time estimate
• Deadline
• Additional task details

This makes it easier to keep track of ongoing customer work and return to it later without having to search through old conversations.

Important: This module requires the 'Customer Messages' module.