This extension adds a ticket-based communication system to OpenCart 3 for interaction between customers and administrators.

Customers can create and reply to tickets from the storefront account area or by email. Incoming messages are automatically attached to existing tickets or create new ones depending on the configured rules.

Administrators can manage tickets from the OpenCart administration panel, view message history, change ticket status, assign tickets, and reply directly from the interface.

The extension is designed as an integrated support system for stores that require centralized customer communication without using external helpdesk services.

Features

• Ticket-based customer communication
• Frontend customer ticket interface
• Administrator ticket management panel
• Ticket replies by email
• Automatic message threading
• Ticket statuses and management
• Customer notification emails
• Full message history

Customer Functions

• Create support tickets
• Reply to existing tickets
• View ticket history
• Receive email notifications
• Submit messages through web interface

Administrator Functions

• View and manage tickets
• Reply from administration panel
• Change ticket statuses
• Track customer communication
• Receive ticket notifications
• Search and filter tickets

Technical Information

• Developed for OpenCart 3.x
• Uses native OpenCart MVC structure
• Relies on 'Kamod' engine
• Compatible with standard OpenCart mail system
• Designed for further extension and customization
• Full integration with the 'Multivendor' solution