We are pleased to announce the release of Ticket Tasks, a new module for OpenCart 3 designed to help store teams organize and manage work related to customer requests.
Customer support often goes beyond simply answering a message. A customer may ask for a configuration change, a bug fix, a product update, or another task that requires time and several steps to complete. It can be easy for these requests to get lost among conversations and other day-to-day work.
Ticket Tasks brings this work into one organized place.
Turn customer requests into actionable work
Ticket Tasks allows administrators to create tasks directly from customer support tickets. Each task can describe what needs to be done and provide the team with the information needed to complete the work.
Tasks remain connected to the customer ticket, making it easy to understand the context behind the work and return to it later.
Keep track of progress
Work doesn't always happen immediately. With Ticket Tasks, administrators can keep track of the current status and progress of each task, as well as its estimated effort and deadline.
This gives your team a simple overview of what is waiting to be done, what is currently in progress, and what has already been completed.
Keep customers informed
Ticket Tasks also makes it possible to share selected tasks with customers through an external link.
Customers can see the work related to their request without needing access to the OpenCart administration area. This can be particularly useful when working on custom development, technical support, store configuration, or other customer-specific requests.
Everything related to a customer request in one place
The main idea behind Ticket Tasks is simple: don't let customer-related work disappear into conversations, notes, or separate tools.
Keep the request, the related work, its progress, and its current status organized together. Your team can easily return to outstanding work whenever needed, while customers can be kept informed about the progress of their requests.
Ticket Tasks is now available for OpenCart 3.